We have been enjoying your phone and internet services for a few weeks now. Your first bill arrived this week, which Garry promptly paid online. In doing so, he set up an online account. Today we received EIGHT letters in the mail, each of which informed us of the changes Garry made online. Each was a variation on this:
Dear Sir,
Your randomly generated PIN is: ****.
Best regards,
The Comcast Team
...
You, Comcast Team, are a marvel of inefficiency. Do you have a contract with the United States Postal Service? You paid for eight pieces of paper, eight envelopes, and eight postage stamps to tell us eight tiny pieces of information associated with our online account. My fat stack of mail was sadly lacking in Christmas cards but bulging with your superfluousness. Hmph.
Have you heard of email?
Best regards,
The lady with a paper cut
5 comments:
Oh my gosh. Those cable people! When David and I moved, we canceled our cable contract and then signed up as new customers at our new house, because we got a much better deal that way. Once a week, they call wanting to know why we are no longer DirecTV customers. I don't think they believe us when we say we ARE customers, but if they keep calling us, we may soon no longer be so!
Awesome. That is corporate inefficiency all wrapped up in a large red bow! As a side note, eventually you will receive a Christmas card from us, I just have to get my bum in gear and realize it is the 14th of December and none of my gifts have been sent nor have my cards been stuffed. Uh oh!
Thanks for the feedback. I will make sure it is passed on the correct department. If you don’t mind, will you please contact me and share your account information? This will help me understand the cause on our end. Please include a link to this page on your reply.
Thanks in advance.
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
is the last comment fer real? hahahahahahaha!
in one word...wow.
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