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Dec 17, 2009

A letter to Customer Service

Dear Kenmore,

Instead of buying a new oven two weeks ago, we called your parts department to see if there was a quick-n-easy fix for an oven that wouldn't warm up.

As it turns out, there was, but you mailed us the wrong thing.

Then you refunded our money and mailed us the right thing.

The right thing came in the mail today.



So, after two weeks, $45, 15 minutes, and 5 screws, we're back in business.

I'm actually kind of disappointed.

I wanted a new oven - one that was electric. [And clean.]

Can you tell me what to break so I get my wish next time?

Love,

Heidi
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